Privacy Policy

Last updated: August 2026

1. Information We Collect

When you contact us or submit a form on our website, we may collect your name, email address, phone number, postal code, and any information you provide in your message. We also collect basic technical information such as your browser type and the pages you visit.

2. How We Use Your Information

We use your information to respond to your inquiries, schedule water tests and consultations, provide quotes, and deliver our services. We may also use your contact information to send you relevant updates about water quality and our services, but only if you have consented to receive such communications.

3. We Never Sell Your Data

Brookwell Water will never sell, rent, or trade your personal information to third parties. Your data is kept strictly confidential and used solely for the purpose of serving you.

4. Data Storage & Security

Your information is stored securely and is accessible only to authorized personnel. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

5. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but some features of the website may not function properly.

6. Third-Party Services

We may use third-party tools for form submissions and customer relationship management. These providers have their own privacy policies, and we only share the minimum information necessary to deliver our services to you.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at info@brookwellwater.com.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Compliance with Canadian Law

Brookwell Water complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). We only send commercial electronic messages with your consent and provide a clear unsubscribe mechanism in all communications.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

For questions about our Privacy Policy, please contact us at info@brookwellwater.com or (289) 274 - 3743.