Privacy Policy
Last updated: September 2026
1. Information We Collect
When you contact us, submit a form on our website, or interact with our lead generation forms on social media platforms (such as Facebook or Instagram), we may collect your name, email address, phone number, postal code, and any information you provide in your message. We also collect basic technical information such as your browser type and the pages you visit.
2. How We Use Your Information
We use your information to respond to your inquiries, schedule water tests and consultations, provide quotes, and deliver our services. We may also use your contact information to send you relevant updates about water quality and our services, but only if you have consented to receive such communications.
3. We Never Sell Your Data
Brookwell Water will never sell, rent, or trade your personal information to third parties. Your data is kept strictly confidential and used solely for the purpose of serving you.
4. Data Storage & Security
Your information is stored securely and is accessible only to authorized personnel. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, your data is securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our website may use cookies to improve your browsing experience and analyze website traffic. We also use third-party tracking technologies (such as the Meta Pixel) to collect or receive information from your website visits. This data is used to provide measurement services and target advertisements. You can opt out of the collection and use of information for ad targeting by visiting youradchoices.ca or aboutads.info/choices. You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Third-Party Services
We may use third-party tools for form submissions, virtual phone lines, and customer relationship management. These providers have their own privacy policies, and we only share the minimum information necessary to deliver our services to you. Some of our service providers may store or process your data on servers located outside of Canada, including in the United States. As a result, your personal information may be subject to the laws of those jurisdictions.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at info@brookwellwater.com.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Compliance with Canadian Law
Brookwell Water complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). We only send commercial electronic messages with your consent and provide a clear unsubscribe mechanism in all communications.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact
For questions about our Privacy Policy, or to reach our Privacy Officer regarding your data rights, please contact us at info@brookwellwater.com or (289) 274 - 3743.